Shipping policy

Processing Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

  • You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods & Delivery Times

We partner print shops that use trusted carriers (USPS, UPS, FedEx) to deliver your orders.

  • Standard Shipping (U.S.): 2–5 business days after processing.

  • International Shipping: Delivery times vary by location, typically 10–30 business days.

Please note: delivery delays can occasionally occur due to carrier issues, weather, or peak holiday seasons.

Shipping Costs

  • Shipping costs are calculated at checkout based on your order total, weight, and delivery location.

  • Free shipping may be offered during promotions or on orders over a set amount (see current promotions at checkout).

Order Tracking

Once shipped, you will receive an email with a tracking number to monitor your package’s journey.

Wrong Address or Failed Delivery

Please ensure your shipping address is correct at checkout. MP Collectives is not responsible for delays or lost packages due to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged:

  • Contact us within 7 days of the delivery date (or expected delivery date).

  • For damaged items, please include photos.

  • We will work with the carrier and either send a replacement or issue a refund.

International Orders

  • Customers are responsible for any customs duties, taxes, or fees imposed by their country.

  • We are unable to mark orders as “gifts” to avoid these fees.

Contact

For questions about shipping, please reach out to us at:
📧 contact[at]mpcollective[dot]co
https://mpcollective.co/pages/contact